Terms for Using Australian Goods Bangladesh
These Terms & Conditions govern access to and use of Australian Goods Bangladesh, including this website, customer accounts and purchases made through applicable Australian Goods Bangladesh sales channels.
Australian Goods Bangladesh is the customer-facing ecommerce brand operated by Brands Outlet Bangladesh Ltd.
By using the website, creating an account or submitting an order, you agree to these Terms and the policies that apply to the relevant transaction.
Nothing in these Terms removes or limits a right or remedy that cannot lawfully be excluded under applicable law.
At a Glance
- Legal operator: Brands Outlet Bangladesh Ltd.
- Orders: Submitting an order is a request to purchase. Acceptance may occur after availability, payment and order information have been checked.
- Customer policies: Payment, shipping, cancellation, returns and refunds are governed in more detail by their dedicated policy pages.
- Product information: Packaging, formulas, directions and availability can change.
- Consumer rights: These Terms do not override rights that apply under mandatory law.
Key Terms
- Australian Goods Bangladesh means the customer-facing ecommerce brand operated by Brands Outlet Bangladesh Ltd.
- Company, we, us or our means Brands Outlet Bangladesh Ltd. acting through Australian Goods Bangladesh.
- Website or Site means australiangoods.com.bd and its associated customer-facing pages and functions.
- Customer or you means a person accessing the Site or purchasing through an applicable Australian Goods Bangladesh sales channel.
- Order means a request submitted to purchase one or more products.
Legal Operator
Australian Goods Bangladesh is operated by Brands Outlet Bangladesh Ltd.
Current company registration, DBID, corporate TIN, trade licence and other published business identifiers are maintained on Business & Legal Information .
Eligibility & Customer Information
You should use the Site and enter into purchases only where you have the legal capacity to do so. Where appropriate, a purchase by a person who cannot independently enter into the transaction should be undertaken or authorised by a parent, guardian or other legally responsible person.
You are responsible for providing information that is reasonably accurate and current, including contact, payment and delivery information relevant to an order.
Customer Accounts
Some website functions may use a customer account. You are responsible for protecting your account credentials and for notifying us if you reasonably believe that your account has been accessed without permission.
We may restrict or suspend access where reasonably necessary for security, fraud prevention, legal compliance, misuse of the Site or protection of customers and the business.
Acceptable Use of the Website
The Site may be used for lawful shopping, product discovery, account management and other legitimate purposes for which the relevant function is provided.
You must not knowingly:
- Use the Site for fraud, deception or unlawful activity
- Attempt unauthorised access to accounts, systems or data
- Interfere with website security or normal operation
- Introduce malicious code or harmful technology
- Impersonate another person or organisation
- Submit knowingly false payment, order or delivery information
- Infringe the rights of Australian Goods Bangladesh or another party
Product Information & Availability
We aim to present product names, pack sizes, prices, images, descriptions and availability accurately.
Product information can nevertheless change. Manufacturers may update packaging, formulas, labels, ingredients, directions or warnings, and website images may not always show the latest packaging variation.
Customers should read the current physical product label, directions, warnings and other applicable information before use.
Product availability can change without prior notice and website errors can occasionally occur.
Orders & Acceptance
Submitting an order is a request to purchase the selected products. An automated order acknowledgement does not necessarily mean that the order has been finally accepted.
Before or during fulfilment, we may reasonably check matters such as:
- Product availability
- Price and promotional eligibility
- Payment status
- Delivery information
- Customer contact information
- Reasonable fraud or security indicators
An order may be accepted when we confirm it, commence fulfilment or otherwise proceed with the transaction according to the process used for that order.
Order Changes, Cancellation & Refusal
Customers may request an order change or cancellation while fulfilment can still reasonably be stopped. Cancellation depends on the actual fulfilment status rather than a fixed time window.
Australian Goods Bangladesh may also need to refuse or cancel all or part of an order for a reasonable reason such as product unavailability, payment failure, a material pricing or listing error, an unresolved verification concern, delivery restrictions, product-condition concerns or legal requirements.
Detailed customer cancellation and payment information is maintained in Orders & Payments.
Prices, Payments & Promotions
Prices are normally displayed in Bangladeshi Taka. The applicable product price, delivery charge, discount and final payable amount should be reviewed before completing an order.
Available payment methods can vary by order and are shown during checkout. Electronic payments may be processed through independent banks, payment gateways, card networks or mobile financial service providers.
Promotions may have specific dates, product restrictions, minimum order values, eligibility requirements, stock limits or other stated conditions.
Full payment and cancellation information is available in Orders & Payments.
Shipping & Delivery
Delivery timing is an estimate unless expressly confirmed otherwise. Courier coverage, weather, remote locations, holidays, transport disruption and other operational conditions can affect delivery.
Customers are responsible for providing an accurate delivery address and reachable contact number.
Current delivery timing, charges, coverage and tracking information are maintained in Shipping & Delivery.
Returns, Product Issues & Refunds
Return, replacement and refund eligibility depends on factors such as the reason for the request, product category, condition, evidence and applicable reporting period.
Health, hygiene, food, nutrition, baby-care, opened, used or other safety-sensitive products may have change-of-mind restrictions.
Detailed eligibility, reporting periods, evidence, return costs and refund processing are maintained in Returns & Refunds.
Nothing in these Terms removes a remedy that must be provided under applicable law.
Product & Health Information
Health, supplement and product information is provided for general product and educational purposes. It is not personalised diagnosis, prescribing or medical treatment.
Read the current product label and seek appropriate professional advice where your individual circumstances make that necessary.
See our Editorial & Health Content Standards and Medical Information Disclaimer .
Authenticity & Brand Relationships
Australian Goods Bangladesh sells authentic products sourced through verified commercial supply channels in Australia and New Zealand.
A product or brand listing does not by itself mean that Australian Goods Bangladesh or Brands Outlet Bangladesh Ltd. is the authorised, official, exclusive or appointed distributor of that brand.
Where a particular commercial relationship is supported by an applicable written arrangement, that relationship may be stated specifically.
Our sourcing and product-verification position is explained in Authenticity & Quality .
Reviews & Customer Content
Where the Site allows reviews, questions, photographs or other customer submissions, content should be lawful, relevant and based on genuine experience where appropriate.
Do not knowingly submit fabricated reviews, unlawful material, threats, another person's private information, malicious content or material that infringes another party's rights.
We may moderate, decline or remove submissions where reasonably necessary for relevance, safety, legal compliance or enforcement of these Terms.
Intellectual Property & Third-Party Brands
Original website text, layouts, graphics, software and media owned by or appropriately licensed to the Company are protected by applicable intellectual property rights.
Third-party trademarks, brand names, product images and other rights remain the property of their respective owners.
Use of a third-party brand on the Site does not by itself establish sponsorship, endorsement, official representation or exclusive distribution.
Third-Party Services
The Site may rely on or link to independent services such as payment providers, courier companies, maps, social platforms, analytics providers or other technology services.
Those services can operate under their own terms and privacy practices. This does not remove responsibility that Brands Outlet Bangladesh Ltd. cannot lawfully exclude.
Website Availability
We aim to keep the Site available and functional, but continuous or error-free operation cannot be guaranteed.
Access or functionality may occasionally be affected by maintenance, security issues, hosting or network failures, third-party interruptions, software errors or other circumstances outside reasonable control.
Responsibility & Legal Rights
Nothing in these Terms excludes or limits responsibility where doing so would not be permitted by applicable law.
Subject to that qualification, Australian Goods Bangladesh is not responsible for loss caused solely by circumstances such as customer misuse, unsuitable storage after delivery, failure to follow applicable product directions, knowingly incorrect customer information, misuse of account credentials or independent third-party conduct outside our reasonable control.
Any limitation in these Terms should be interpreted only to the extent permitted by applicable law and does not override a mandatory refund, replacement or other legal remedy.
Privacy & Cookies
Information about how personal information and cookies are handled is maintained separately in our:
Complaints & Disputes
If there is a problem with an order, payment, delivery or product, contact Customer Care first so the issue can be reviewed through the relevant policy and support process.
Useful information can include the order number, contact details, a clear description of the issue and relevant photographs or transaction information.
Nothing in these Terms prevents a customer from pursuing a right, complaint or remedy through an applicable authority or legal process.
Current Customer Care channels are available on Contact Us.
Governing Law
These Terms are governed by the applicable laws of Bangladesh.
Subject to mandatory consumer rights and applicable jurisdictional requirements, disputes that cannot be resolved through the ordinary customer-support process may be addressed through a court or other competent authority in Bangladesh.
Changes to These Terms
These Terms may be updated when material legal, operational, technology or customer-policy requirements change.
Updated Terms apply prospectively unless applicable law requires otherwise. The terms and policies applicable to an accepted transaction should be considered in light of the version and circumstances relevant to that transaction.
Severability & No Waiver
If a particular provision of these Terms is found invalid or unenforceable, the remaining provisions should continue to apply to the extent legally possible.
A delay or failure to enforce a provision does not automatically waive the right to enforce it later.
Policies That Form Part of the Customer Framework
These Terms should be read together with the policy that specifically governs the issue involved.
Where a specific policy provides the detailed process for a particular issue, that policy should be read together with these Terms and any mandatory applicable law.
Contact
Questions about these Terms or a customer transaction can be directed through the current channels listed on Contact Us.
Legitimate corporate or commercial enquiries can be directed to partnerships@australiangoods.com.bd .
Frequently Asked Questions
Answers to a few legal and transactional points that may otherwise be unclear.
An automated acknowledgement does not necessarily mean final acceptance. An order may be accepted when we confirm it, commence fulfilment or otherwise proceed with the transaction according to the process used for that order.
No. These Terms do not remove or limit a right or remedy that cannot lawfully be excluded under applicable law.
The relevant policy should be read together with these Terms. For example, detailed payment, delivery and return processes are maintained on their dedicated policy pages.