Australian Goods Bangladesh
Contact Us
Questions about an order, a product or working with us? Start here.
Speak with Customer Care in Bangla or English, send a message, or plan a visit to our Dhaka Experience Center. We will help you find the right next step.
Write to Customer Care
Send us a message.
Tell us what happened and the help you need. For an existing order, include its order number and the email or phone number used at checkout.
- Order enquiry: include the order number and the step you need help with.
- Product question: include the product name or page link. For a concern about a received item, describe the issue and any visible batch or expiry details.
- Website problem: include the page link, the error shown and the step that did not work.
Never share a password, OTP, PIN, CVV or full card number. Avoid sending medical records or identity documents unless we have explained why a specific document is necessary.
The form accepts text. If photographs or other evidence would help, describe what you have and ask how to share it. You can also email us directly.
Name, email, subject and message are required. Phone is optional; you do not need to provide an address for a general enquiry.
Drop Us A Line
Read our Terms & Conditions and Privacy Policy before sending. The agreement checkbox relates to this enquiry; it is not a newsletter subscription.
Wait for the form’s confirmation. If an error appears or you cannot use the form, email info@australiangoods.com.bd or use phone or WhatsApp above. Sending a message does not itself confirm an order change, cancellation or refund.
Visit us in Dhaka
Our Experience Center is open.
Explore the range and ask about available in-person support. Please contact Customer Care before travelling so we can confirm visit hours, product availability and the service you need.
Collection, returns and other arrangements need confirmation. The support hours above are not a guarantee of walk-in availability.
Dhaka Experience Center
Holding No. 499, Road No. 34,
Mohakhali DOHS,
Dhaka 1206, Bangladesh.
Confirm the entrance and any access needs with our team before visiting.
Choose your next step
Find the right help.
These links may answer your question before you contact us. If you need a person, Customer Care can help direct your enquiry.
Orders & delivery
Check an order’s progress, delivery guidance or how to request a cancellation. Include your order number when contacting us.
Products, returns & authenticity
Ask for product information or report a damaged, incorrect or potentially non-genuine item. Our team will explain the review process and the information needed.
Brands & business partnerships
For supplier, wholesale, brand or distribution proposals, share your company name, product range and the type of partnership you are proposing.
Access, privacy & business enquiries
For accessibility support, a privacy request, a complaint or business verification, use the form or Customer Care email. State the topic so we can direct it appropriately.
Contact questions, answered
Do I need an account or an order to contact you?
No. You can use the contact form or email Customer Care without signing in or placing an order. If your enquiry is about an existing order, include its order number and the contact details used at checkout so we can locate it.
How quickly should I expect a reply?
We aim for a first response within 2 business hours during Saturday–Thursday, 9 AM–10 PM Bangladesh time. Messages received outside support hours are handled when support resumes. Order investigations, product checks and privacy or corporate enquiries may need more time to resolve.
Can I visit, collect an order or return an item at the Experience Center?
The Dhaka Experience Center is open. Contact Customer Care before travelling to confirm visit hours, availability and any collection or return arrangement. A return still needs to be assessed under the applicable policy; visiting or sending a message does not automatically approve it.
Can I send attachments through the form?
This form accepts text and does not include a file-upload field. Describe the issue and any evidence you have. You can email relevant photographs or ask the team how to share them. Hide unrelated personal information, and never send a password, OTP, PIN, CVV or full card number.
What if I cannot use the form or still need help?
Email info@australiangoods.com.bd, or use the phone or WhatsApp contact above. If you are following up on an existing enquiry, keep the same conversation and include your order or enquiry reference if you have one. Tell us what remains unresolved and request further review. You may also ask for information in a format that is easier for you to use.