Australian Goods Bangladesh
Customer Policies
Clear information for every step of your order.
Find our policies on delivery, payments, returns, privacy and product authenticity. Choose a topic below to understand the conditions, steps and support available.
These summaries help you find the right page. Read the full policy for its scope, conditions and exceptions before making a decision.
01 / Shopping with us
Orders & payments
From checkout to delivery, find what to expect and what to do when plans change.
Shipping & Delivery
Delivery in an estimated 1–4 business days, including processing and transit, plus charges, coverage, tracking and help if delivery cannot be completed.
Payment Methods
How to use the methods offered at checkout and get help with pending payments, duplicate charges or refund status.
Returns & Refund Policy
Product eligibility, exclusions, problem reporting and the steps for an approved return or refund. A return window does not apply to every item.
Order Cancellation Policy
When cancellation or changes may still be possible, how confirmation works and what happens to a prepaid order.
02 / Your information
Privacy & security
Learn about personal information, browser preferences and ways to raise a concern.
Privacy Policy
Information about how personal data is collected, used and shared, including retention and customer choices.
Cookie Policy
An explanation of cookies and similar technologies, their purposes and available browser or preference controls.
Data Deletion Request
How to ask about deleting personal information, verification and circumstances in which records may need to be retained.
Security Policy
Our published security information, safer account practices and guidance for reporting a suspected security concern.
03 / Products & information
Authenticity, quality & content
Understand our product commitments, how we describe brand relationships and the limits of health information.
Authenticity Guarantee
The scope of our guarantee for direct purchases, how to raise a concern and how a verified problem is assessed for a remedy.
Authenticity Commitment
Our approach to sourcing, available product information and checks that can help you raise an authenticity concern.
Quality Standards
Our approach to product selection, retail checks, handling and product-specific requirements.
Brand Representation Policy
How we distinguish genuine-product sourcing from written reseller, distributor or exclusive brand relationships.
Editorial Policy
How we approach sources, content review, commercial disclosures and corrections to published information.
Medical Disclaimer
The educational purpose and limits of our health content, product precautions and when to seek professional help.
04 / The business behind your order
Terms & business information
Find the general terms and the identity of the company operating Australian Goods Bangladesh.
Terms & Conditions
The general terms for using the website and purchasing from us, alongside the policies relevant to your order.
Business & Legal Information
Confirmed company and registration information for Brands Outlet Bangladesh Ltd., the operator of this website.
05 / Getting support
Help & accessibility
Get practical help online or check arrangements before visiting our Experience Centers in Dhaka or Charfasson.
Customer Care
Contact channels, support hours and what to include when asking about an order or product.
Frequently Asked Questions
Answers to common shopping and support questions, with the relevant policy providing the full conditions.
Experience Centers
Information about visiting our Dhaka and Charfasson centres. Confirm availability and any collection or return arrangements before travelling.
Accessibility
Our accessibility information and how to let us know when a website feature is difficult to use.
We can help you find the right policy
Not sure which page applies?
Tell Customer Care what happened and include your order number, if relevant. If two pages appear inconsistent, share their links and the wording so we can check and clarify.
Never send a password, login code, payment OTP, wallet PIN, CVV or full card number. Mask unrelated personal and payment information in screenshots.
Saturday–Thursday, 9 AM–10 PM
Bangladesh time · Bangla & English
No. The summaries help you choose the relevant page; they do not include every condition or exception. Read the dedicated policy and the information shown for your product or order. If something appears inconsistent, ask Customer Care to clarify before relying on a summary. Start with Order Cancellation Policy if you want to stop an order that has not been dispatched. A request is not a confirmed cancellation. For a delivered product, a product problem or an order that has already been dispatched, read Returns & Refund Policy and contact Customer Care about the next step. Return eligibility depends on the item and circumstances. It records the revision of this directory only. It does not mean every linked policy changed on the same date. Where a policy shows a publication date, that identifies its original publication; an updated date identifies a later revision. For a question about an earlier order or unclear wording, share the order date and relevant page with Customer Care. Contact Customer Care by phone or WhatsApp on +88 0140 445 8888, or email info@australiangoods.com.bd. Support hours are Saturday–Thursday, 9 AM–10 PM Bangladesh time, in Bangla and English. Include the policy link, your question and an order number where relevant. Do not send passwords, OTPs, wallet PINs or full card details.Using our policies
Does this directory replace the individual policies?
Which policy should I read if I want to stop or return an order?
What does the updated date on this page mean?
How do I ask a policy question?