Australian Goods Bangladesh
Order Cancellation Policy
Need to cancel or change an order? Contact us as soon as possible.
We will check whether fulfilment can still be stopped or the requested change can be made. Orders can move quickly from confirmation to packing, courier booking and dispatch, so there is no guaranteed cancellation window.
This policy applies to eligible orders placed directly through our website, Experience Center or another formally operated channel identified on your order confirmation or invoice. Orders with unrelated sellers, resellers or marketplaces follow their own arrangements.
Timing matters
The fulfilment stage determines the options.
Request cancellation immediately after deciding. An order that has not been dispatched can still be too far into processing to stop.
Early stage
Verification or processing pending
Cancellation may be possible while payment or order verification is pending, or while a confirmed order has not been processed, packed or assigned to a courier.
Customer Care must check the actual status before confirming.
Fulfilment underway
Packed or assigned to a courier
Once packing, courier assignment or a non-reversible fulfilment step has begun, cancellation may no longer be possible.
A request can arrive while the order is moving to the next stage. Do not assume it has stopped until confirmation arrives.
On its way
Handed over or dispatched
After courier handover or dispatch, cancellation is generally unavailable. The delivery and return policies may apply instead.
Return eligibility still depends on the product, condition and reason. A dispatched order does not automatically qualify for a return.
How to request a cancellation
Send the details and wait for the outcome.
Contact Customer Care
Use our published phone, WhatsApp or email. Identify the order and say whether you want to cancel everything, cancel selected items or request a change.
We check the order
We may verify your identity, payment and current fulfilment stage, then check whether the order can still be stopped or separated.
Check the confirmation
A completed cancellation needs to be recorded and confirmed to you. Confirmation may come by phone, account update or another available channel; a particular message channel is not guaranteed.
If you have sent a request but have no clear outcome, follow up with the same order number. Cancellation confirmation and receipt of a refund are separate stages.
Help us find the right order
Keep the request specific.
Provide your order number, customer name and the phone number or email used for the order. Tell us the reason for cancellation or describe the exact change you need.
For a prepaid order, include the payment reference where needed. Keep the request and any confirmation for your records.
For selected items or changes
- List each product, variant and quantity affected.
- Make clear which items should remain in the order.
- For an address or contact change, provide the correct replacement details.
Never send a wallet PIN, password, OTP, full card number or CVV. Mask unrelated information in payment screenshots.
Cancelling selected items
Partial cancellation may be possible if the affected items have not been processed, the order can be separated, any required bundle or promotion remains valid and the remaining order is deliverable.
If items cannot be separated, cancellation of the whole order or bundle may be needed. Discounts, gifts, coupons, minimum-order thresholds, delivery charges and free-shipping eligibility may be recalculated.
Changing an existing order
You can request a different delivery address, recipient name, phone number, quantity, variant or payment method before fulfilment advances. A change is subject to verification and operational availability.
Some changes require cancellation and a new order. A different delivery zone can affect charges, payment eligibility, courier assignment and the delivery estimate. Check the agreed outcome before placing or paying for a replacement order.
Prepaid orders
An approved cancellation comes before refund processing.
A cancellation request alone does not start the refund period.
Before processing a refund, the cancellation must be confirmed, the refundable amount and payment details verified, and any payment-settlement issue resolved.
We aim to initiate eligible refunds within approximately 7–10 business days after those checks. Banks, gateways, card networks and mobile financial services may need additional time to credit your account.
The approved amount may be returned through the original payment method where supported, a mobile financial service, bank transfer or another verified and agreed method. Payment and account-holder verification may be required.
See Returns & Refund Policy for refund conditions and Payment Methods for transaction assistance.
Cash on Delivery orders
COD orders follow the same fulfilment-stage checks. Where an order is cancelled before dispatch and no payment has been collected, a refund is normally unnecessary.
Repeated cancellations after fulfilment begins, unjustified refusals or failed deliveries may lead to additional verification, COD restrictions, advance-payment requirements or cancellation of high-risk orders.
Refused or failed delivery
Refusing or missing a dispatched parcel is not a pre-dispatch cancellation. An unreachable phone, incomplete address, unavailable COD payment or inaccessible destination can also lead to failed delivery.
Follow Shipping & Delivery and the returns policy. Re-delivery charges, original delivery charges or reasonable deductions may apply where permitted and appropriate. Claims about genuinely incorrect, damaged, defective, unsafe or materially misrepresented products remain available.
If we need to cancel an order
We may cancel all or part of an order for reasonable operational, security or legal reasons, including:
- Unavailable stock, product damage or a quality concern
- A pricing or listing error, quantity restriction or suspected unauthorised resale
- Payment failure or reversal, suspected fraud or unauthorised activity
- Incomplete customer details or an unsupported delivery location
- Legal, regulatory or safety requirements
Where payment was received for a cancelled item, an appropriate refund will be initiated after verification.
Reservations and order safeguards
Pre-orders and limited-stock products may have special cancellation terms disclosed at purchase. Cancelling can mean losing a reservation, promotional price or priority allocation. Future stock is not guaranteed if you reorder.
False details, coupon abuse, suspicious payment activity, automated orders or repeated misuse may lead to order review, advance-payment requirements, account restrictions or cancellation of affected orders.
Nothing in this policy removes a customer right or remedy that cannot lawfully be excluded. Cancellation limits do not prevent a valid product-problem claim under the applicable policy.
Cancellation and order changes
Contact Customer Care promptly.
Have your order number and registered contact details ready. Tell us exactly what you want cancelled or changed so we can check the current stage.
Our team can confirm the available next step after reviewing the order. There is no guaranteed period in which every cancellation or change can be completed.
For current service and visit details, see Contact Us. Send a request promptly rather than waiting to visit the Experience Center.
Talk to our team
Saturday–Thursday, 9 AM–10 PM
Bangladesh time · Bangla & English
Cancellation questions, answered
Can I cancel immediately after placing an order?
You can request cancellation immediately, but there is no guaranteed cancellation window. Orders may move quickly into packing, courier assignment or dispatch. Contact Customer Care promptly; cancellation depends on whether fulfilment can still be stopped.
How do I know my order has been cancelled?
Sending a request does not cancel the order. We must verify its status, stop fulfilment where possible, record the cancellation and confirm it to you through an available contact channel or account update. If the outcome is unclear, follow up with your order number.
Can I cancel only one item from a larger order?
Partial cancellation may be possible if the item has not been processed, the order can be separated and the remaining order is deliverable. Bundle, coupon, gift and free-shipping conditions may change. If items cannot be separated, the entire order or bundle may need to be cancelled.
Can I change my address or payment method instead?
Request the change as early as possible. Availability depends on the fulfilment stage and operational checks. A new delivery zone can affect charges, payment eligibility and timing. Some changes require cancellation and a new order; wait for the agreed outcome before placing or paying for a replacement order.
What if the order is dispatched while my request is being checked?
The request does not itself stop dispatch. Once handed over or dispatched, cancellation is generally unavailable and the delivery and return policies may apply. Refusing a parcel is not a pre-dispatch cancellation, and a return is not automatically eligible. This does not remove remedies for genuinely incorrect, damaged, defective, unsafe or materially misrepresented products.
Can I cancel a Cash on Delivery order?
COD orders follow the same fulfilment-stage checks. A cancellation may be possible before processing becomes irreversible. If no money was collected, a refund is normally unnecessary. Repeated misuse, unjustified refusal or failed delivery may affect COD eligibility or lead to advance-payment requirements.
When will a cancelled prepaid order be refunded?
Refund processing follows confirmed cancellation, verification of the refundable amount and payment details, and resolution of any settlement issue. We aim to initiate eligible refunds within approximately 7–10 business days after those checks. Providers may need additional time to credit funds. The original method is used where supported, or another verified and agreed method.
What happens if Australian Goods Bangladesh cancels my order?
We may cancel all or part of an order for reasonable stock, fulfilment, pricing, payment, security or legal reasons. Where payment has already been received for a cancelled item, an appropriate refund will be initiated after verification. Contact Customer Care if the order or refund status is unclear.
Australian Goods Bangladesh is operated by Brands Outlet Bangladesh Ltd. This policy may be updated to reflect order-processing, courier, payment, security, service or legal changes.
Read our Terms & Conditions. Page updated: 7 October 2026.