Privacy Request

At a Glance

• Request types: Correction, account closure, eligible deletion, marketing preferences and other privacy-related requests.
• Verification: We may need to confirm that the request relates to the correct person before changing, deleting or disclosing information.
• Retention: A privacy or deletion request does not necessarily mean that every record can be erased immediately.
• Timing: We generally aim to complete straightforward verified requests within about 30 days where practical, although complex requests or legitimate retention requirements may take longer.
• Privacy Policy: Our broader information-handling practices are explained in the Privacy Policy.

What You Can Ask Us to Review

Depending on the information involved and the circumstances, a privacy request may concern:

• Correction of inaccurate account or contact information
• Closure of an Australian Goods Bangladesh customer account
• Deletion of eligible personal information
• Removal from eligible marketing lists
• Information associated with Customer Care interactions
• A question about information linked to your account or orders
• A concern about how personal information has been handled
• Another privacy-related matter you would like us to review

Not every request will require deletion. If your goal is simply to correct a phone number, stop marketing messages or raise a privacy concern, tell us that directly so we can review the appropriate action.

How to Submit a Privacy Request

Send your request to:

info@australiangoods.com.bd 

Use Privacy Request as the email subject where possible.

You may also use the current Customer Care channels listed on Contact Us.

What to Include

Give us enough information to understand the request and locate the relevant customer information without sending unnecessary sensitive information.

Useful details may include:

• Your full name
• The email address or phone number associated with your account
• An order number where the request relates to an order
• The type of request you are making
• A clear explanation of the information or issue involved
• The outcome you are requesting

Do not send passwords, OTPs, card CVVs, mobile-wallet PINs or other authentication credentials.

We may ask for additional information later if it is reasonably necessary to locate the relevant records or verify the request.

Identity Verification

Privacy requests can involve sensitive information or permanent account changes, so we may need to verify that the person making the request is entitled to do so.

Depending on the situation, verification may involve:

• Confirmation through the registered email address or phone number
• Customer-account information
• Relevant order information
• Another reasonable verification method appropriate to the request

We should not request more personal information than reasonably necessary for verification.

If we cannot reasonably verify the request, we may need additional information or may be unable to complete a sensitive action.

Requests Made for Someone Else

If you are making a request on behalf of another person, we may need reasonable evidence that you are authorised to act for them.

This may apply to an authorised representative, parent, guardian or another person with an appropriate legal or practical basis for acting on the individual's behalf.

The verification required will depend on the request and the information involved.

What May Be Eligible for Deletion

Depending on the request, systems involved and applicable retention requirements, information considered for deletion or removal may include eligible:

• Customer-account profile information
• Saved addresses or account preferences
• Marketing-list information
• Customer Care records where retention is no longer reasonably necessary
• Other personal information that no longer needs to be retained

The appropriate action may sometimes be deletion, account closure, suppression, anonymisation, correction or another reasonable measure rather than removal of every associated record.

Information We May Need to Retain

A deletion or account-closure request does not automatically require every related record to be erased.

Information may need to be retained where reasonably necessary for matters such as:

• Open or recently completed orders
• Invoices, accounting and tax records
• Payments, refunds and transaction reconciliation
• Returns, product concerns or authenticity investigations
• Fraud prevention and security
• Complaints, chargebacks or disputes
• Establishing, exercising or defending legal rights
• Other legitimate legal or operational retention requirements

Where information must be retained, we may limit how it is used where appropriate rather than treating the deletion request as though no request had been made.

Open Orders & Active Transactions

A privacy request does not automatically cancel an open order, payment, return, refund or other active transaction.

Information reasonably needed to complete or resolve an active transaction may need to remain available until the relevant process is complete.

If you also want to request cancellation of an eligible order, follow Orders & Payments rather than relying on a privacy request to cancel it.

Marketing Preferences

You do not need to close your account or request deletion of all eligible information merely to stop marketing communications.

Where an unsubscribe or preference control is available, you can use it to stop eligible promotional communications. You can also contact us if you need help with a marketing preference.

Service communications required for an active order, payment, security matter or Customer Care request may still be sent where necessary.

Cookies & Third-Party Identifiers

Cookies and similar identifiers may exist in your browser or may be handled by independent service providers.

Some browser-stored information can be deleted or controlled directly through your browser or device settings.

Independent analytics, advertising or other service providers may also maintain identifiers under their own systems and privacy controls.

Read our Cookie Policy for more information about website cookies and available controls.

Backups & Technical Copies

Information removed from active systems may not disappear instantly from every technical backup or system copy.

Backup information may remain until the applicable backup is replaced, expires or is otherwise handled through normal backup processes.

Information retained only in a backup should not be treated as though it remains available for ordinary active customer processing.

How Long a Request May Take

We aim to acknowledge and review privacy requests within a reasonable period.

For straightforward requests where the necessary information and verification are available, our internal service target is generally to complete the review within about 30 days.

This is a service target rather than a promise that every privacy request will have the same completion time.

More time may be needed where the request is complex, identity cannot yet be verified, information must be checked across multiple systems, an active transaction is involved or legitimate retention requirements need to be reviewed.

What Happens After Review

After reviewing a request, we may confirm the action taken or explain why some requested action could not reasonably be completed.

Depending on the request, the outcome may involve:

• Correction of information
• Account closure
• Deletion of eligible information
• Removal from eligible marketing communications
• Retention of particular records with an explanation
• A request for further verification or clarification
• Another response appropriate to the privacy concern

If you believe relevant information or circumstances were missed, reply with a clear explanation and any additional information that may help us review the matter further.

Submit Your Request

Email: info@australiangoods.com.bd 

Please use Privacy Request as the subject and include enough information for us to understand and locate the request.

Current phone, WhatsApp, Customer Care hours and Experience Center information are maintained on Contact Us.