At australiangoods.com.bd, your satisfaction is our priority. We aim to ensure you are happy with every purchase. If you need to return or exchange a product, please review our policy below.
Return & Exchange Policy
- Return Window: Items can be returned or exchanged within 7 days of delivery.
- Items must be unused, unopened, and in original packaging with all tags intact.
- Returns are not accepted for damaged, worn, or incomplete products.
Non-Returnable Items
- Perishable goods (e.g., baby food, supplements).
- Opened personal care items (e.g., skincare, cosmetics).
- Items bought during clearance or promotional sales.
Exchange Conditions
- Subject to product availability.
- If unavailable, you may choose a refund or an alternative item.
Return Process
- Initiate Return: Contact support by phone or email with your order number, reason, and any supporting photos.
- Prepare the Package: Ensure secure packaging and include original invoice or receipt.
Return Shipping
- Customers pay return shipping unless the item is defective or incorrect.
- In such cases, we’ll arrange pickup or reimburse return shipping cost.
Refunds
- Refunds are processed after returned items are inspected.
- Refunds are issued to the original payment method within 7–10 business days.
Exchange Process
- Request Exchange: Contact support to start the exchange process.
- Shipping Charges: Customer bears shipping unless it's a defective product.
- Replacement: Sent after returned item is verified.
Damaged or Incorrect Items
- Contact us within 48 hours of delivery with photo proof.
- We will issue a replacement or refund based on your preference.
Important Notes
- Inspect the package at delivery. Do not accept if damaged.
- Returns/exchanges may take 7–14 business days to complete.
- Our support team is always ready to help with return requests.
Customer Support
Thank you for choosing australiangoods.com.bd for your shopping needs.
