At australiangoods.com.bd, we are dedicated to ensuring customer satisfaction. This Refund Policy outlines the conditions and processes for requesting a refund, ensuring transparency and convenience for our valued customers.
Refund Eligibility
- Defective or Damaged Products: If the product delivered is defective, damaged, or expired. Supporting evidence (photos/videos) must be provided.
- Incorrect Products: If the delivered product does not match your order (wrong size, variant, or brand).
- Order Cancellation: If you cancel your order before it is shipped.
- Non-Delivery: If your order is not delivered within the promised timeframe due to our error.
Refund Process
- Submit a Refund Request: Contact our Customer Support via phone or email within 48 hours of receiving the item. Provide order details, refund reason, and proof.
- Approval & Verification: Our team will review your request and respond within 3 business days.
- Return the Product: Item must be unused, in original packaging, with tags/accessories. Return instructions will be provided.
Refund Timelines
- Refund Method: Refunds will be issued to your original payment method or as store credit (based on your preference).
- Card Payments: 7–10 business days
- bKash/Nagad: 3–5 business days
- COD Orders: Refunded via bank transfer or mobile wallet within 7 business days
Important Notes
- Non-Refundable: Perishable items (e.g., baby food, supplements) unless defective/damaged.
- Clearance Sales: Final sale products are not eligible for refunds.
- Shipping Fees: Non-refundable unless the return is due to our mistake.
- Refund Denial: May occur if returned items are used, damaged, or tampered with.
- International Orders: May take longer due to currency or banking delays.
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